At Moodmakers, we strive to provide you with a seamless shopping experience, including reliable and efficient shipping services within South Africa. Please read our shipping policy below to understand the details of how we handle your orders and deliveries.

Shipping Timeframe:

We make every effort to process and ship your order promptly. Please allow 1 - 3 working days for your package to be in transit from the time your order is confirmed.

Order Processing:

Once you place an order with us, our team works diligently to process it as quickly as possible. This involves verifying the payment, confirming product availability, and preparing your package for shipment. Order processing time may vary depending on the complexity of the order and any special requests. We strive to keep you informed throughout the process and will notify you promptly in case of any delays.

Shipping Method:

We partner with "The Courier Guy" for our shipping services. They are a trusted and reliable courier company that ensures the safe and timely delivery of your Moodmakers products.

Shipping Costs:

Shipping costs are built into the product costs, and shipping is free at checkout. You can shop with confidence, knowing that there are no additional charges for shipping your Moodmakers items.

Delivery Address:

It is essential to provide accurate and complete delivery information when placing your order. Please ensure that the shipping address is correct, including the unit/apartment number, street name, city, postal code, and any relevant instructions for the delivery personnel. Moodmakers will not be responsible for any delays or issues resulting from incorrect or incomplete address information.

Damaged or Lost Shipments:

We take great care in packaging our products to ensure they reach you in pristine condition. In the unlikely event that your package arrives damaged or if there are any issues with the delivery, please contact our customer support team immediately. We will work closely with you to resolve the matter and initiate any necessary claims or replacements.

Customer Support

For any questions or support regarding our shipping policy, please don't hesitate to contact us at info@moodmakers.shop. Our dedicated customer support team is here to assist you and provide you with exceptional service. Thank you for choosing Moodmakers for your lighting needs.